Shipping Policy 

We offer free shipping to the countries listed below. You will not have to pay any additional taxes or VAT on your order.

Currently, we only ship to:

• United States
• United Kingdom

Processing Time

Before shipping, please allow 1–2 business days for order processing. (Weekends and public holidays excluded)

Processing time may be extended if:

• Your shipping address appears incomplete or incorrect
• Your order is flagged for security verification

This helps us ensure the safety of your payment and personal information.

Shipping Notification

• You will receive an email confirmation once your order has been shipped
• Your tracking number will be sent within 1–2 business days after the shipping confirmation email

Shipping Time & Taxes

We offer free shipping with no additional taxes or VAT required.

Orders are typically delivered via local postal carriers.

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Order Tracking

We recommend creating an account on our website to track your order.

• Tracking updates may take 1–3 days to appear after shipment
• Once available, you can track your package using the tracking number provided via email

Important Shipping Notes

• Please ensure your shipping address is correct at checkout
• We are not responsible for incorrect or incomplete addresses provided by customers
• If a package is returned due to an incorrect address or failure to claim delivery, a restocking fee of 15% may apply

Delivery Responsibility

• If you live in an area without secure delivery, please choose a secure shipping option
• Carriers may leave packages without requiring a signature
• HeyJet is not responsible for lost or stolen packages after delivery confirmation

Questions or Support

If you have any questions about your order or shipping, please contact us:

Email: support@hey-jet.com
Phone: +1 (307)-218-3044

Business Hours: 9:00 AM – 5:00 PM EDT (Response within 24 hours)