shipping Policy
Shipping Policy – HeyJet
Free Standard Shipping
Enjoy FREE standard shipping on all orders.
Estimated delivery: 7–15 business days
Expedited Shipping
Need your order sooner? Choose expedited shipping at checkout.
Cost: $4.99
Estimated delivery: 5–8 business days
Order Processing
Orders are typically processed within 1–2 business days, Monday through Friday.
Once your order ships, you will receive a shipping confirmation email with tracking information. Tracking updates may take 1–3 business days to appear.
Delivery Times
Delivery estimates begin after your order has been processed.
- Standard Shipping: 7–15 business days
- Expedited Shipping: 5–8 business days
Delivery times are estimates and may vary due to carrier delays, weather, holidays, customs processing, or other circumstances outside HeyJet's control.
Tracking
A tracking number will be provided once your order has shipped. Please allow 1–3 business days for tracking information to update.
Shipping Destinations
We currently ship to the United States, United Kingdom, and Italy.
Customs & Import Taxes
For international orders, customers may be responsible for any applicable customs duties, import taxes, or other charges imposed by the destination country.
Incorrect or Incomplete Addresses
Please make sure your shipping address is accurate and complete when placing your order. HeyJet is not responsible for delays or failed delivery caused by an incorrect or incomplete address.
If an order is returned to us because of an incorrect address or failed delivery, please contact us at support@hey-jet.com so we can determine the available options for reshipment.
Questions About Your Order?
Email: support@hey-jet.com
Phone: +1 (307) 218-3044